Returns & Refunds

Eligibility

We accept returns on most items within 7 days of delivery provided they are:

• Unworn and unwashed
• In original packaging with all tags attached
• Free from odours, stains, or damage caused after delivery

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items marked "Final Sale"
• Custom or personalised orders
• Underwear and swimwear (for hygiene reasons)
• Items damaged due to customer misuse

How to Return

1. Contact us within 7 days of receiving your order via the Contact page or email contact@timsglam.com.
2. Include your order number and reason for return.
3. We will confirm eligibility and provide return instructions within 2 business days.
4. Ship the item back in its original packaging. Return shipping costs are the customer's responsibility unless the item was defective or wrong.

Refunds

Once we receive and inspect the return, we will notify you of the refund decision. Approved refunds are processed within 5–10 business days back to your original payment method.

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.